I live in an assisted living “Campus of Care,” in one of the three buildings comprising this center.
Food preparation for our building, plus others, and meals on wheels, is contracted out to a different company, but it is produced in “our” kitchen located in the building next door to ours. Food is brought in here in a steam table.
I eat at the first of two sittings for lunch and supper. We have our biggest meal at noon, and supper in the evening. At noon, they go around and ask if we would like a second helping, but in the evening, they don’t. Twice I had asked for more in the evening, and was refused because “they had to keep enough food for second sitting.”
So I wrote a memo to the lady in charge of food, with a copy to my manager. The following week, I took pictures of the meals to the manager, to prove some of my complaints. He had the CEO, whose office is in the adjoining building, come over to meet with me.
For the past three months I have been writing a Food Journal, complete with pictures of every meal! That’s a lot of pictures. Every Monday I turn in my weeks report to my manager. After reading it, he sends it on to the CEO.
With my reports, and the photos to back them up, they are able to make changes for the better. Meals have improved. Almost every week I’ve been told, “You can’t quit now.”
Some of the tenants are afraid to speak up when they aren’t happy with the meal. I’m not! So, I am their advocate!